Doll Info

FAQ's

What is 100% Virgin Hair?

Virgin hair is hair that has not been processed or chemically altered in any way. Hair is from one single donor with all cuticles intact running in the same direction.


How much hair is in each bundle?

Each bundle weighs 3.5 to 4oz.

How many bundles are recommended?

For lengths 10 -16 inches 2 bundles will be enough for a full install. Lengths 18" or longer you'll need three or more bundles for a full install.

Can my bundles be straightened, permed,colored and/or bleached?

Absolutely Doll! Hair Maddness Luxury Collection can be colored/bleached, however, we do recommend a profession stylist do this to prevent damaging your bundles.

How long will my hair last?

Hair Maddness Luxury Collection can last upwards of a year with proper maintenance and care.

Shipping & Returns/Exchanges

 Processing takes up to 10 business days not including the day you placed your order, sometimes sooner. (Excludes holidays and weekends)


All hair is preordered! Once your order is ready to ship you will receive a tracking email. After receiving the tracking email, tracking activity will become available after 24 hours.

 

All sales are final. We, Hair Maddness Luxury Collection, will only exchange your hair if we have made a mistake with your order. (i.e., you received the wrong texture or length.) In the event you are unhappy with your order, please contact us within three business days.


Due to the nature of our business and services, if hair is used or removed from its original bundle packaging no exchanges will be allowed.


Please contact us at hairmaddness210@gmail.com within 24 hours of receiving your order for all exchanges. Please do not send any product that is not authorized by Hair Maddness. We are not responsible for any return shipping cost.

Hair Maintenance

Keep your hair luxurious!


Before installing your hair, co-wash it using a sulfate free conditioner and let air dry.


Detangle hair using a wide tooth comb or brush, starting from the ends of the hair.


Limit the amount of product used in hair, too much product can weigh your hair down and cause tangling.


Always be sure to sleep with a silk/satin scarf or pillow case.


For culry/wavy hair use a mixture of water and conditioner in a spray bottle for daily moisture.


When using heat, be sure to use a heat protectant 


Treat this hair like it's your own, the better you care for it, the longer the life span.